Frequently Asked Questions

The Production Questions

How long to produce a sample?

Sample processing time is 1-2 weeks, but it usually depends on quantity and complexity of the sample. it will be faster if you give us specific and clear instructions, also it’s very important to give us the correct measurements. If you’re not sure about the style and measurements, you can contact us and we will do a product consultation.

How long is the production time and how many are your production capacity?

Before you place your order we will give you our timeline, and our production capacity – 500pcs per week. However, if you want to produce than that, don’t worry, we can also freelance part of the production.

What you need to prepare to produce?

You can use a standard size chart and also bring your own size chart. For grading you can use 3 size grading.

Where can we do production consultation?

We can do it remotely by email, whatsapp, zoom, google meet, or skype. You can also come to our Megaya Bali Workshop or we can also meet outside the workshop too. To schedule an appointment in person please give us one days prior notice.

How about the fabric?

You can bring your own fabric or you can ask me to help select the fabric for you. We have many kinds of fabric to choose from like rayon, linen, cotton, spandex, nylon, lace, chiffon, bamboo, jersey, viscose, silk, satin, crepe, poplin, microfiber, fujiette, corduroy, etc.

Delivery & Shipping Questions

Can Megaya do the packaging too?

Megaya Bali can facilitate packaging, and you can select the packaging that you want to use.

What are the shipping options?

We worked with several shipping companies such as DHL, FEDEX and Pos Indonesia International for international shipping. For express shipping, we use DHL as our standard shipping. We also collaborate with local company such as JNE, TNT and JNT for domestic shipping.

How much tax should I pay when my package arrives?

Each country imposes a different tax for each package received from other countries. Import fees, duties, handling fees, customs charges, or any other charge imposed by your government are the buyer’s responsibility. And in accordance with international laws, we will not falsify customs forms, we will label your package as commercial. You can use an online duty calculator or contact your country’s customs office directly to help estimate what import fees your purchase might incur in your country.

What if don’t I receive my package?

We will send the tracking number right after we send your package. If you have for whatever reason not received it within a certain amount of days, we will gladly help you contact DHL Indonesia for further information.